Frequently Asked Questions

Yes! If you'd like to include a gift message, let us know before your order ships. You can add a note at checkout or message us afterward — we'll make sure it's included in the package.
No. Since every blanket is made to order, there are no price tags on our products. The recipient will never see the price.
Yes! We have a beautiful special gift box available — you can select it during checkout. You can also see photos of the gift box on our product pages.
Yes, as long as the phrase isn't too long. Please message us first so we can confirm it works with the design before we start embroidering.
Absolutely! We fulfill bulk orders for baby showers and corporate events. Please get in touch with us directly so we can work out the details together.
We can embroider your company name, but we're not able to stitch logos. If you'd like your company name on the blanket, message us and we'll make it happen.
A Mouliss personalized blanket is a truly unique and special baby shower gift — one parents will treasure for years. We recommend placing your order at least one week before the event to ensure it arrives in time.
Yes! We can embroider the date of birth on a second line under the baby's name. Just message us after ordering with the date and your preferred format.
On the product page, click "Personalize My Order" to choose your font, thread color, and enter the baby's name. It's quick and easy — everything is selected in one step before adding to cart.
Yes! We can embroider on two lines — for example, the first name on line one and the middle name on line two. Message us after ordering with the exact text for each line.
Yes, as long as the full name isn't too long. Message us after ordering and we'll figure out the best layout together.
We accept changes up to 1 hour after the order is placed. After that, embroidery may have already started and changes won't be possible since the stitching can't be undone. Please double-check the name spelling before confirming your order.
The name you entered will appear in your order confirmation email. If you can't find it there, just message us with your order number and we'll confirm the exact spelling we have on file.
We offer 18 different embroidery fonts. You can see all font options with visuals in the font table shown in our product photos — so you can choose the perfect style before ordering.
Yes! If you'd like the name in a specific position — such as the bottom left corner or top center — just message us after ordering and we'll embroider it exactly where you want.
Yes, we can stitch names with accented and special characters such as é, ñ, ü, and similar Latin-script variations.
Yes, we can embroider in Arabic. However, not every alphabet or script is supported, so please message us before ordering to confirm we can do your specific request.
Yes! You can order a blanket without personalization and send us the name when you're ready. We'll hold your order and add the embroidery once we hear from you.
Yes! If you'd like, we can send you a preview showing how the name will look in your chosen font before we start, or a photo of the finished embroidery before shipping. Just message us and we'll arrange it.
Yes, as long as it's not too long. Please message us first so we can confirm the phrase fits well on the blanket before we begin.
Yes! Thread color is one of the options you can select when personalizing your order on the product page.
If you placed the order without paying for personalization, we'll cancel the order so you can reorder correctly. If you paid but entered incomplete or incorrect details, just message us and we'll fix it together.
Processing takes up to 2 business days, and UPS shipping typically takes 3–4 additional business days. So you can expect your blanket within about 5–6 business days in total.
All Mouliss blankets are handmade and shipped from Istanbul, Turkey.
We ship all orders via UPS.
Please message us right away. We'll help you with tracking and contact UPS directly on your behalf. If the package is confirmed lost, we'll send you a replacement.
If the order hasn't shipped yet, we can update the address for you. Once it's been handed to UPS, there's unfortunately nothing we can do on our end.
Yes! Message us with your event date and we'll do everything we can to prioritize your order and get it to you in time.
Yes, we ship worldwide to every country.
For US customers, we cover all import costs — no extra charges at delivery. For Europe, most orders arrive without customs fees, though occasional duties can occur in some countries during certain periods.
For US orders, this should never happen. If you've been charged, please contact us immediately and we'll resolve it right away.
Don't worry — message us and we'll investigate with UPS directly on the back end to get you a full update.
Yes! Simply enter the recipient's address as the delivery address at checkout. We'll ship directly to them — no price included.
Yes. All import costs and tariffs are covered for US customers. You won't be charged anything extra at delivery.
Yes. Screen color settings can cause slight visual differences between devices — this is normal across all e-commerce. What you selected is what we make. The color shown in the cart reflects your actual selection, though it may appear slightly different on different screens.
We have a wide range across our collections: Waffle Blankets come in 24 designs and colors, Nursing Covers in 12 solid colors and 8 patterns, and Knit Blankets in 9 colors. Visit the product pages to browse all options.
We offer three sizes: 41x30 inches, 32x30 inches, and 34x24 inches. For help choosing the right size, visit our size guide: mouliss.com/blogs/journal/personalized-baby-blanket-size-guide
Our largest size is 41x30 inches, which works well for toddlers too.
No, we don't offer custom color and print mixing. Each design comes in its set combinations as shown on the product pages.
Absolutely. Our blankets are made from 100% natural cotton and are OEKO-TEX certified — the safest, most natural fabric available for babies.
Yes. All our blankets carry OEKO-TEX certification, meaning they are independently tested and free from harmful substances — safe for newborn skin.
Wash cold — maximum 30°C. Do not use a dryer, as cotton can shrink. Do not iron. Let it air dry naturally to keep it in perfect condition.
Every Mouliss blanket is handmade in Istanbul, Turkey.
We offer three sizes: 41x30 inches, 32x30 inches, and 34x24 inches. For a full size comparison and guidance, visit our size guide: mouliss.com/blogs/journal/personalized-baby-blanket-size-guide
We accept cancellations within 1 hour of the order being placed. After that, production may have started and we're unable to cancel.
Because every blanket is custom-made to order, we do not accept returns on personalized items. However, if there's an error on our side, we'll make it right immediately.
If the mistake is on our end, we'll remake the blanket and ship it to you right away — no questions asked.
Changes are accepted within 1 hour of placing the order. After that, production may have begun and changes are no longer possible.
Yes. If your gift box arrived damaged, we'll refund the gift box fee immediately. Please message us with a photo so we can process it right away.
This is why we recommend following care instructions carefully: wash cold (max 30°C), no dryer, no iron, air dry naturally. Since our blankets are 100% natural cotton, high heat or machine drying can cause shrinkage. Please keep this in mind when washing.